TNS 365 – 24/7 UK Contact Centre & Tail Lift Repair Coordination for Commercial Fleets
TNS 365 – 24/7 UK Contact Centre & Tail Lift Repair Coordination for Commercial Fleets
Blog Article
In the transport and logistics industry, the unexpected doesn’t stick to office hours. That’s why TNS 365 provides specialist out of hours call handling for businesses that rely on commercial vehicles, including fleet hire companies, service agents, and manufacturers. When your team clocks off, ours steps in—ensuring your operations stay supported 24/7, 365 days a year.
Stay Connected After Hours
Breakdowns, urgent service requests, and time-critical customer enquiries don’t always happen between 9 and 5. Without a reliable out of hours service, your business risks missed opportunities, delayed response times, and reduced customer trust.
With TNS 365, your customers and drivers can always reach a professional, knowledgeable operator who acts as an extension of your brand.
What Our Out of Hours Call Handling Includes:
Live answering by trained UK-based staff
Custom scripts to match your brand voice and procedures
Escalation of emergencies such as truck breakdowns or mobile tyre issues
Call logging and reporting for full visibility
Seamless integration with your internal systems and workflow
Built for the Commercial Vehicle Industry
TNS 365 specialises in the transport sector. Our agents understand the urgency of roadside incidents and the specific needs of fleet and logistics companies. We regularly coordinate support for:
Vehicle breakdowns (HGVs, vans, trailers)
Tyre blowouts and mobile tyre repair
Refrigeration unit failures
Driver queries and job status updates
Flexible Coverage Options
Whether you need coverage during evenings, weekends, public holidays, or year-round 24/7 support, we offer flexible, tailored solutions. From overflow support to full call handling, we adapt to your operation.
Why TNS 365?
✅ 100% UK-based contact centre
✅ Commercial vehicle sector specialists
✅ Trusted by fleet operators, OEMs, and service providers
✅ Fast response times and reliable escalation
✅ Scalable packages that grow with your business
TNS 365 ensures your business never misses a critical call—no matter the hour. With our professional out of hours call handling, you can extend your service hours without expanding your in-house team.
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